Disclaimer: I am about to go on a rant about something I am only assuming, but my hunch tells me it's real. That's why I'm here.
So this company that is responsible for uptime and such on our servers isn't very efficient. Today I got word that one of our servers was down. That wouldn't be so bad today except for the fact that this was about the fifth time in two months that service had been interrupted. The server got back up within about three hours or so, and all the while I have no idea why it even went down in the first place. I am definitely a concerned party, yet IBM doesn't have any way to let me in on the conversation. That's for another rant.
This server in question has been down a lot lately. I understand that one of the outages was a critical hard drive failure, and those things happen. Five times in eight weeks is not a good record. My question is whether IBM is tracking this server and noticing any trends. I also want to know why they depend on my users calling the help desk to know when something's wrong. I believe that a good directory services implementation should be able to monitor its servers. Someone should be banging away at a terminal on the server before someone on-site calls the help desk.
But it's only 2010. We can't expect ourselves to employ all the technology available yet, can we?
1. I know we have flying cars, but they're not exactly as prolific as the Civic, are they?
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